Mark Hartigan LV= chief executive to step down

18 July 2022

Savings, investment and protection provider LV= today (Monday 18 July 2022) announced that Mark Hartigan, LV= chief executive, has confirmed his intention to step down as interim chief executive and a member of the board.

The process to appoint a new, permanent, chief executive is already underway. Mark has agreed that he will remain in his interim role while the search for his successor takes place.

Simon Moore, LV= chair, said:

“Mark was engaged on an interim basis to perform two discrete business tasks. The first, and most important, was to improve the underlying commercial performance and fundamentals of the business. The second was to carry out a full strategic review as instructed by the board – which ultimately led to the proposed transaction with Bain Capital.

“That transaction did not proceed, with members sending a clear message that mutuality remains important to them. Mark has led a successful turnaround of the business, in our recent 2021 financial results we announced that we outperformed both in terms of our new business volumes and that there has been significant growth in sales and trading profit.

“He has built a strong executive team with a culture that places members at the core of the brand. Under his leadership the company is now trading profitably and has won significant market share.

“Under Mark’s leadership, LV= has strategically refocused away from mass market offerings to targeted and under-served markets such as:

• Helping families to build financial resilience with Income and Critical Illness protection;
  Offering a wider and fully smoothed range of low volatility investment solutions to support people up to and into their retirement; and
• Helping people to access housing wealth in retirement bringing Equity Release as a central pillar of later life financial planning.
• This has proven to be a successful strategy and LV= will be developing these opportunities further and has plans to extend its reach to achieve greater customer access.

“With LV= now looking forward to the future with confidence, the board and Mark have agreed that the time is right to appoint a permanent chief executive to build on this platform and further develop a sustainable mutual future for LV=. I will be leading the search process with support from Russell Reynolds Associates.

“On behalf of my fellow board members I would like to thank Mark for everything he has done during his time as LV= chief executive.”

Mark Hartigan said:

“LV= is an outstanding company with a prosperous and dynamic strategy and outstanding employees who serve this mutual’s membership with passion and professionalism. Thanks to the progress of our plan to transform the business, and despite challenging trading conditions, it is now well capitalised and clear in its future plans. With a strong leadership team in place and a clear plan for the future it is the appropriate time for me to step aside as interim chief executive.

“I express my gratitude to the board of LV= who charged me with very specific and fundamental tasks when I was appointed. I, particularly, want to thank the employees of LV= who have been absolutely key to putting this hugely important business back on a much firmer footing.”

Source: LV=